| Value | Category | Cases | |
|---|---|---|---|
| 1 | It didn't meet my requirements | 5 |
16.1%
|
| 2 | It came too late | 8 |
25.8%
|
| 3 | It was poor quality | 2 |
6.5%
|
| 4 | Needed another kind of service/ infrastructure | 5 |
16.1%
|
| 5 | We could not access the infrastructure/service | 9 |
29%
|
| 6 | Other | 2 |
6.5%
|
| Sysmiss | 1346 |