General Household Survey 2015

South Africa, 2015

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Reference ID

ZAF_2015_GHS_v01_EN_M_v01_A_OCS

Producer(s)

Statistics South Africa

Collections

Agricultural Surveys

Metadata

Documentation in PDF DDI/XML JSON

Created on

Sep 28, 2020

Last modified

Sep 28, 2020

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23304

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Was the call centre available for the first time (Q529c1Avail)

Data file: ghs_2015_house_v1.1_20160608

Overview

Valid: 21601

Invalid: 0

Type: Discrete

Decimal: 0

Start: 130

End: 130

Width: 1

Range: 1 - 9

Format: Numeric

Questions and instructions

Literal question

If yes, what kind of service did you receive?

1 = Was the call centre available the first time?
2 = Did you get response within a reasonable time?
3 = Was the problem resolved in one call?

Categories

Value	Category	Cases
1	Yes	635	2.9%
2	No	357	1.7%
8	Not applicable	19634	90.9%
9	Unspecified	975	4.5%

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

Interviewer instructions

This is a follow-up question to Q5.28b. It is only answered if the answer to Q5.28b is 'Yes'. It aims at determining the kind of service the respondent received from the call centre.

Description

Universe

All households connected to the MAINS electricity supply.

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